Refund policy

Exchange: If you decide you would like a different size, color or style we will accept exchanges shipped within 15 days of delivery as long as product is in original condition with no signs of wear. Send the original item back to the address listed below. Please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

Place a new order for the desired product online. When we receive your exchange item we will process your refund minus original shipping within 5-7 business days. Any delays will be communicated.

Returns: Returns will be accepted as long as product is in original condition without any signs of wear. Returns accepted within 15 days of purchase. Ship the return item back to the address below and please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

Original shipping fees are non-refundable & return shipping is the responsibility of the customer. We are not responsible for lost packages when shipping back a return.

We will process your refund within 5-7 business days of receiving your return item. Any delays on our part will be communicated. 

Ship to:

Fox + Fawn

129 Holmes Rd

Jonesborough, Tn 37659

 

****ALL SALES ARE FINAL ON CYBER MONDAY AND BLACK FRIDAY ITEMS.****

 

Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.